Customer Reviews

4.7

Based on 50 reviews

10:01 20 Mar 24

Process from start to finish was superb. Daryl was excellent and couldn’t be any more helpful bending over backwards to assist us at every opportunity. Would reccomend both Daryl and the Smart Ecogen to absolutely anybody. Thanks again, Daryl.

Jack Foster

21:38 19 Mar 24

Thoroughly impressed with this from start to finish, Daryl made it easy by coming round for an appointment with myself and explained the process to me and the money that I’d save on electric was a huge bonus. Booked me in for the job within 2 weeks, highly recommended

Luke Caldwell

20:50 18 Mar 24

We have just had installed our new system and would recommend the team and service to our friends and family. Daryl was the ultimate professional giving us his advice on what avenue to go down. We ended up getting solar panels, inverter and battery.Honest and very very informative. Installing was very efficient as well, the whole process from start to finish was a 5* job. Thank you.

ruby lincoln

19:57 18 Mar 24

Great company, after being recommended by my mother who used the company last year and is over the moon with the system I took the leap and proceeded myself to install solar via smart Ecogen. Daryl was brillant throughout and our system is over delivering. I would give 6 stars if i could, highly recommend this company.

Beverley Sampson

18:50 13 Mar 24

Electrics all done wrong, had to pay an electrician to put it right, promises made just to sell the product but not kept, paid nearly £15000 for solar, battery and car charger, appalling customer service.

Oliver Brumpton

14:15 07 Mar 24

Great service from start to finish, very professional and highly recommended !!!

Richard Lewis

09:53 29 Feb 24

Customer service 12 out of 10, Daryl from start to finsh has kept me informed every step of the way along side Shareen in the office 110% reccommend this company to anyone. Installed in under 2 weeks by Alister and Jeff what a great team.

Les THawk

15:52 21 Feb 24

Excellent customer service from sales through install to post sales. Great team of people, top to bottom. Checked what was right for me and not just trying to make a quick sale, even after sales has been excellent, helping me tune the system to best effect!

Richard Newton

14:22 16 Feb 24

Wouldn’t go anywhere else! Daryl was amazing fitted in under a two weeks! System is delivering over what Daryl said so well under sold. Alister and Jeff installing was amazing and went the extra mile installing bird spikes for us. SmartEcogen 12/10! Also replaced broken tiles for us. Recommended company.

A Google User

19:57 07 Nov 23

I unreservedly recommend this company to you. They were in all respects as good as their word.Everything was clearly explained, and professionally presented. The instillation went smoothly and to plan, I would like particularly to commend the communication and customer service.Calls are always returned promptly, by individuals and the office. The paperwork was delivered promptly, enabling me to sign up promptly for an export tariff.I commend this firm to you.

Andrew Walker

19:57 07 Nov 23

Laudeci Silva

10:36 05 Nov 23

A very positive and professional experience Daryl the sales director gave us all the information we needed.Lee and Alistair the installation guys were brilliant, very neat and tidy job.I would highly recommend this company. Drone footage of my solar installationhttps://youtu.be/eDIStCK12Pg?si=9YTauXoWZ18xFSak

Andrew Cresswell

06:11 25 Oct 23

Re our recent solar PV installation.A professional approach.All completed within 2 weeks of the initial contact.A little scary having scaffolders, roofers and electricians on site at the same time.But the guys from smart ecogen were there too to make sure all went smoothly.The product works perfectly and does exactly what we expected.Well done to the whole team.

Karen Clark

21:01 15 Oct 23

We have had a positive experience with Smart Ecogen when having a solar panel andbattery system installed. Initial visit from Daryl was very informative as we were really clueless in terms of what to look for! We had 3 quotes and Smart Ecogen were in the middle on price but we were really impressed by how they didn't attempt to over sell the products with unrealistic promises. We have had the system for almost a week. The yield from the system appears better than expected so thats great seeing as it is October. We will be changing to an appropriate tariff. Daryl has just been round to give advice on this and to go through how to use the app. Daryl is also planning to touch base with us in a month to check all is going OK. It is scary when contemplating getting solar but our experience with this company has been a positive one.

chris tynan

09:23 08 Oct 23

I wouldn’t hesitate to recommend this Smart Ecogen. Communication throughout was excellent and everything was explained clearly and in a way that was easy for us Solar novices to understand. Installation was fast and very efficient. The team on site worked extremely hard, were knowledgable and treated our property with care and respect. We chose solar panels, battery storage and an EV charger. Top quality hardware was used and fitted with a high level of workmanship. We are really happy with the system. The panels in particular are impressive and harvest a decent amount of electricity on the gloomiest of days. We were also particularly impressed by how they didn’t try and oversell the products like some companies did when quoting. You also get great peace of mind with all the accreditations and generous warranties that they offer.

Trevor Richards

08:40 21 Sep 23

Very pleased with solar installation. From initial discussion with Richard all went to plan. System all fit within 2weeks, very neat and tidy. I would highly recommend Ecogen.

Steve Bond

16:13 12 Sep 23

Darrel came to give honest and genuine quote had various quotes and this seem to be the most reasonable

Dilip Lacam

11:43 12 Sep 23

Amazing informative meeting leaving us in no doubt but to choose smart eco gen for our solar work, daryl was full of knowledge and went through everything in detail and was not pushy at all , a pleasure to deal with

steve home

16:28 11 Sep 23

Excellent service and quality of materials used. I would highly recommend this company (and contact Daryl Salt) a very professional company.

james marsh

16:11 29 Aug 23

Excellent service ben was out standing. Well done Ben 👏

Bern Hardman

21:24 26 Aug 23

Excellent service. Fully comprehensive analysis of solar panel installation complete with guarantees. They were able to complete within two weeks as promised to a high standard. We are very confident of the quality of the workmanship and the product and their expectations of the performance of the solar panels

Eddie Gledhill

15:23 24 Aug 23

From the first phone call we have had excellent service . The guys who did the scaffolding were really nice and friendly. The 3 guys who fit the system were efficient and very knowledgeable and fully explained everything they were doing and were genuinely nice guys. The customer service is excellent and I would recommend them if you are thinking about getting solar panels 😊

Est H

21:41 13 Jun 23

From start to finish the process was very straightforward and stress free. Richard from Smart Ecogen was very knowledgeable and could answer all my questions. He also was available on other days to take calls to answer and ease any concerns I had.The solar system was designed for optimal performance based on angle and roof space.I was surprised how quickly they were on hand to install the solar system. The only thing slowing them down was waiting for the freeholder to grant permission.I would highly recommend them to anyone.

ryan virot

14:34 06 Jun 23

What a company!!!After 19 months of being let down with false promises and fob offs with another major supplier, smart ecogen came to the rescue!Darryl and his team reassured me and my wife and got us through the process effortlessly and efficiently. Answering all my questions and basically being brilliant.Roughly 2 weeks from first talking to Darryl to getting the panels on the roof. Installed by a great team, quickly and professionally.I cannot recommend this company enough and the panels & battery are performing amazingly.If you've been let down by major suppliers in the past, then these guys are the way forward.

Baltic TV

05:16 25 May 23

Fantastic job!The entire process of acquiring my solar panel setup has been fascinating and wonderful. Everyone involved with creating the installation, from planning through to completion has been friendly, informative, helpful, knowledgeable - completely professional in the best ways possible. Plus, so far - and I know it’s early days - the system is achieving more than I would have expected. I am very happy indeed and would thoroughly recommend this company.

They fitted my system within 2 weeks as promised

★★★★★ 5/5

Super knowledgeable sales rep, never oversold the product like the majority of other companies that said I required a bigger battery, the sales rep explained in detail the reason why I didn’t and why I’d be wasting my money.

They fitted my system within 2 weeks as promised and liaised with me throughout. Excellent product and would fully recommend them, especially as their guarantees were excellent especially a 20 year invertor guarantee.

Mr. J

12 out of 10 from start to finish

★★★★★ 5/5

Couldn’t recommend this company enough, we wanted solar and air source heat pump, when Daryl came out he explained everything in depth and booked us in for an independent survey, which come back as the air source heat pump not been viable for our property and a full deposit refund was given. He explained that the system wouldn’t be to our advantage upfront and honest. We proceeded with the installation of the solar and everything from point of sale, survey, fitting and after sales was amazing all completed with in two weeks start to finish! 12/10 from start to finish highly recommend this company with all there accreditations and Guarantees.

Katie N.

I fully recommend Smart Ecogen

★★★★★ 5/5

Tom the sales representative was reassuring, honest and knowledgeable. He kept me updated through every stage and installed within 2 weeks as promised. Although I had cheaper quotes the reassurances they have through their accreditations, along with a 20 year invertor warranty made it worth investing a little more, and I wasn’t disappointed with the service from start to finish, therefore I fully recommend Smart Ecogen!

Chloe S.

Cheaper than other quotes and very high spec

★★★★★ 5/5

Air heat source pump installation. Slight wait for government voucher to come through but amazing installers. Company very responsive to contact, cheaper than other quotes and very high spec. Thank you.

Tom S.

Would highly recommend

★★★★★ 5/5

Having been let down by another solar panel company, rung Smart Ecogen on Wednesday and had the whole job completed by the following Thursday, all completed in a week.
Great customer service, really helpful and would highly recommend.
Thanks again

Steven K.

Your installation is fully guaranteed

Every Smart Ecogen installation is fully under-written by the Home Improvement Protection Scheme (HIPS) – a consumer protection organisation. Any products installed by HIPS must be fit for purpose, installed professionally and come with comprehensive guarantees which are underwritten by specialist insurance. This provides our customers with a high level of protection and peace of mind.

Customer Reviews

They fitted my system within 2 weeks as promised

12 out of 10 from start to finish

I fully recommend Smart Ecogen

Cheaper than other quotes and very high spec

Would highly recommend

Your installation is fully guaranteed

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